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Frequently Asked Questions

What are your working hours?

Weekdays 8:00AM – 5:00PM and Saturdays 9:00AM – 1:00PM

Where are you located?

Nairobi, Industrial area, Homabay Road off Enterprise Road, Techwin Industrial Park

Can I use a solar water heating system in place of my existing traditional gas or electric hot water system?

A solar hot-water heating system can take care of the bulk of your hot water needs. However, in some instances, such as when it’s cloudy or rainy, the solar hot-water system may not be able to provide all the hot water you need so it is fitted with electric heating element.

Can I use a solar hot-water system for my business or to cut costs in my facility?

Absolutely. Solar hot-water systems can generally take care of the bulk of hot water needs for businesses, industrial facilities and manufacturing plants, to name a few. These types of applications generally use a large volume of hot water and can benefit greatly from a solar hot water system.

What is a PV panel?

A PV solar panel, referred to in the industry as a solar module, is constructed by connecting photovoltaic cells (or PV cells) to produce electricity. The cells are a semiconductor-based technology that converts solar radiation into direct current (DC) electricity. Solar panels for grid-connected home or business use typically use 60 or 72 PV cells.

Where can I purchase a solar hot-water system?

If you’re a homeowner interested in purchasing a hot-water system, you can contact ours solar department through info@suntech.co.ke or +254715208282 If you’re an existing dealer, or an installation, HVAC, plumbing or other industry professional, you can contact us and purchase a system directly

What are the benefits of using PV solar systems?

One is able to generate electricity from sunlight saving money and avoiding the harmful pollution generated by traditional methods of generating electricity. This solar generated energy is used to offset or replace power that would normally be purchased from the utility.

What is a grid-tied solar system?

An off-grid solar energy system is where there is also a connection to the utility power (main power grid).

What is an off-grid solar system?

An off-grid solar energy system is where there is no connection to the utility power (electricity) purely solar. This type of installation requires a charge-controller, a bank of batteries and in most cases an inverter, so that electric power requirements can be met at night or during cloudy conditions.

What happens if one of the solar tubes is broken?

If one is broken, it can be easily replaced at a low cost.

If there is a broken tube, does the system still work? Will it leak?

For pressurized system, if there’s a broken tube, the rest of the collector will still function since each tube is modular and separate from the system, a broken tube shouldn’t leak into the other components.

For direct systems, the rest of the collector will not function since all tubes are connected to directly to the tank.

What kind of maintenance is required for a solar hot-water system?

A solar hot-water system requires very little maintenance, especially closed-loop systems. Closed-loop solar hot-water systems are designed to operate so almost no maintenance is required. The controls operate the pump and monitor the system’s activities on a daily basis.

What happens if one of the solar tubes is broken?

If one is broken, it can be easily replaced at a low cost.